Íø±¬³Ô¹Ï

Home   News   Features   Interviews   Magazine Archive   Symposium   Industry Awards  
Subscribe
Íø±¬³Ô¹Ï
Leading the Way

Global Íø±¬³Ô¹Ï Finance News and Commentary
≔ Menu
Íø±¬³Ô¹Ï
Leading the Way

Global Íø±¬³Ô¹Ï Finance News and Commentary
News by section
Subscribe
⨂ Close
  1. Home
  2. Technology news
  3. Taskize unveils Mailbox Analyser for post-trade process
Technology news

Taskize unveils Mailbox Analyser for post-trade process


30 July 2024 UK
Reporter: Daniel Tison

Generic business image for news article
Image: Who_is_Danny/stock.adobe.com
Taskize, the post-trade issue resolution network, has introduced a new tool designed to track and quantify the impact of email communication in post-trade operations.

Mailbox Analyser aims to help firms understand the scale of their email usage by identifying which types of clients and client enquiries generate the most emails, while also providing insights into resolution times and efficiency.

By integrating with the Taskize platform, it monitors a firm's email traffic and automatically generates detailed analytics on activity and service levels, resolution times and ratios, staff resourcing and performance, regional and team comparisons, as well as query types and trends.

With this information, banks can allocate resources and staff more effectively, improve client satisfaction and retention, and develop a more efficient and compliant communication process, according to Taskize.

James Pike, interim CEO of Taskize, says: “Email remains the most prevalent method for resolving counterparty queries within financial institutions, but it is far from the most efficient.

“With operations spread across multiple geographical regions, and each query often requiring the collaboration of several counterparties, the volume of emails generated can quickly spiral out of control.â€

He believes that smart resource allocation is crucial, and gaining a clear, data-rich understanding of where issues are arising is the first step in enhancing the process.

Kishan Bharwad, head of product at Taskize, adds: “The Taskize Mailbox Analyser is an important extension of the capabilities of our platform, coming in direct response to burgeoning demand from firms with little to no insight into the workflow efficiency of their email-based problem resolution processes.

“Once bottlenecks and inefficiencies are identified, it is much easier to prescribe effective solutions.â€
NO FEE, NO RISK
100% ON RETURNS If you invest in only one securities finance news source this year, make sure it is your free subscription to Íø±¬³Ô¹Ï Finance Times
Advertisement
Subscribe today
Knowledge base

Explore our extensive directory to find all the essential contacts you need

Visit our directory →

Discover definitions, explanations and related news articles in our glossary

Visit our glossary →